Vodafone Success story

Vodafone selected Reliable Communication as Channel Partner in 2007 because they wanted to improve their reach in the Pune Market and have a greater share of post- paid customers in Pune. We offered them range of services that helped them achieve their goals and sustain the competitive edge in the market. Today Vodafone has 1200000 plus postpaid customers in Pune.

Vodafone has awarded the Best DSA award to Reliable Communication for 6 years in a row.

Reliable Communications used Out Bound Dialer solution to connect to customers directly and create an awareness of Vodafone’s postpaid services and benefits of subscribing to Vodafone. We understood the customers’ expectations and communicated them to the company for designing promotion campaigns. Reliable then deployed Tele marketing team to reach out to clients to persuade them to subscribe to Vodafone. Reliable team used a combination of SMS, email and tele -calling strategies to gradually and systematically increase the customer base. Moving into the final stage of our customer acquisition strategy weengaged OutBound Dialer team to handle customer queries and increase the customer satisfaction.Vodafone is still one of our esteemed customers.